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FAQs
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If you have questions about Visa Extras and how it works, you’ll find the answers here.

How Visa Extras Works
  • What is Visa Extras?
    It is a rewards program that enables you to earn points for qualifying purchases with your enrolled Visa card.
    You can use those points for amazing travel experiences, must-have electronics and gadgets, gift cards to name-brand restaurants and retailers, digital rewards and more!
  • How much does it cost to participate in Visa Extras?
    Visa Extras is a loyalty program offered by your card issuer, which may charge you a fee for participation. Program fees, if any, will be determined by your Visa card issuer and will be disclosed to you before you complete your enrollment – no fees will be charged until you complete your enrollment. More information about any fees charged by your Visa card issuer can be found in your Visa card issuer's rewards program Terms and Conditions. If you are not currently enrolled in Visa Extras, you can review your Visa card issuer's rewards program Terms and Conditions by entering your card number. If you are currently enrolled, you can review your Visa card issuer's rewards program Terms and Conditions by logging in to the Visa Extras website and clicking the "Terms and Conditions" link on the bottom of the page.
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Enroll
  • How do I enroll?
    Enroll in Visa Extras by entering your card number on the enrollment page and following the quick and easy enrollment steps described below. Please have the Visa card you'd like to enroll in hand.

    1. You'll first be asked to enter your card number to confirm that Visa Extras is available for your card. Not all Visa card issuers participate in Visa Extras.

    2. Next, you'll be asked to submit your name, address, and other personal information.*

    3. If your issuer is participating, you'll be provided with your Visa card issuer's Terms and Conditions. Your Visa card issuer may charge you a fee to participate in the rewards program; if so, this will be presented to you before you complete enrollment and in your Visa Extras Terms and Conditions. If you do not accept the Visa Extras Terms and Conditions, your enrollment will not be completed.

    4. Once you have accepted the Visa Extras Terms and Conditions, your enrollment will be confirmed. You will then be enrolled in Visa Extras.

    *We take your privacy and security very seriously. Please see the Privacy Policy and Visa and Your Data for more information about the collection and use of your personal information by Visa Extras.
  • Why do you need the information required of me at enrollment?
    This is for your own protection. We need to make sure you are a Visa cardholder, and we may need to communicate important program information that could affect your rewards program experience.
  • Do I have to be a resident of the United States to participate in Visa Extras?
    Yes, all rewards program participants must be residents of the United States. Your enrolled Visa card must be issued by a U.S. card issuer and your billing or statement address associated with that Visa card must be a U.S. address.
  • I tried enrolling but received a message about my Visa card being "ineligible." What does this mean?
    Your Visa card issuer may not be participating yet in Visa Extras. If your Visa card issuer is participating, your Visa card issuer determines which Visa cards are eligible to participate in Visa Extras. Generally, only Visa cards issued in the United States and in good standing are eligible to participate in Visa Extras. When enrolling, make sure you have entered your Visa card number correctly. If you have questions, please contact your Visa card issuer directly by calling the number on your monthly statement.
  • I received an "error" message during enrollment. Why?
    It's very important to enter all of your information correctly, so please try to enroll again. The information you provide must exactly match the information your Visa card issuer has on file. If you cannot complete enrollment, you can contact us or you can contact your Visa card issuer directly by calling the number on your monthly statement.
  • Is enrolling online secure?
    We take extensive precautions to secure your enrollment information. We want you to be assured that your enrollment information is properly safeguarded.

    We will never ask you to verify your personal information by email. You should not provide personal information to anyone who asks for it because it may be an email scam, sometimes called "phishing." For information on Visa's anti-phishing campaign and how you can protect yourself from email scams, please visit www.visa.com/phishing.
  • Can I enroll over the phone?
    Yes, you can contact us by phone to enroll your eligible Visa card.
  • Why am I asked for a four-digit security code during enrollment?
    There are some situations where you will be asked to provide a four-digit security code, which serves as an additional method of cardholder verification. This code may have been provided by your issuer, or you may have chosen it yourself during enrollment.

    Log-In Help: If you are unable to remember your password, you may log in to your rewards program account by providing additional verification information, including the four-digit security code.

    Not a Member: If your issuing bank has established your rewards program account and pre-selected your four-digit security code, you need only select a username and password to access your rewards program account. In order to do that you must first enter the issuer-provided four-digit security code in order to verify your identity.

    Customer Service Contact: If you call us for assistance, the customer service representative may ask you to provide your four-digit security code in order to verify your identity.
  • What should I do if I do not know my four-digit security code?
    Please contact us for assistance.
  • When I tried to enroll my card in the rewards program, I received an error message saying that the card is already enrolled. I don't think my card has already been enrolled; what should I do?
    If your card is already enrolled, click here to retrieve your username.
Earn Points
  • How do I earn points?
    Once you've enrolled in the rewards program, you'll earn points when you use your enrolled Visa card to make qualifying purchases, which may include:

    • Signature-based purchases

    • Internet purchases

    • Phone or mail order purchases

    • Bill payments (Learn more)

    • Contactless purchases (purchases made by holding your Visa card or other device up to a secure reader instead of swiping your card)

    • Small dollar purchases for which the merchant does not require you to sign

    If you're making a purchase in a store with your enrolled Visa card, remember, only signature purchases, contactless purchases or small dollar purchases for which you are not required to sign earn rewards points; purchases made using your PIN do not qualify for rewards points. Certain exclusions apply.
  • What types of purchases are excluded?
    PIN-based purchases, purchases you initiate through identification technology that substitutes for a PIN, payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, Interlink-processed transactions, fees charged by your card issuer (for example, annual fees, finance charges, and related service charges, if any), payments made for prepaid and reloadable cards such as certain gift cards, Visa Buxx, and similar cards, payments made for payment instruments that can readily be converted to cash (for example, travelers cheques, money orders, wire transfers, and similar products or services), or transactions that are not processed or submitted through the Visa U.S.A. Inc. payment system are not qualifying purchases and do not earn rewards points. Other transactions may not qualify; please check your card issuer's Terms and Conditions for more information.

    Qualifying purchases you make with an enrolled Visa card while that Visa card account is not in good standing also may not earn rewards points.
  • I was told I only earn points if I signed for purchases in a store. Now merchants say my signature is not required on some transactions. Will I still earn points?
    Yes, you could still earn points for certain transactions. You may earn rewards points for a contactless purchase (a purchase made by holding your Visa card or other device up to a secure reader instead of swiping your card) or a small dollar purchase for which the merchant does not require you to sign. Remember, purchases using a Personal Identification Number (PIN) do not qualify for rewards points. Purchases you initiate through identification technology that substitutes for a PIN also do not qualify for rewards points.
  • How do I find my points balance?
    Your points balance will be displayed at the top of every page. You can also review your points balance in the "My Account" section of the program website.
  • How many points do I earn with each qualifying purchase?
    The points earned per dollar spent will vary depending on the financial institution that issued your Visa card. You can see the points earning rate and the transactions, which will qualify for points earning for your card by viewing your Visa card issuer's rewards program Terms and Conditions. In order to view your Visa card issuer's rewards program Terms and Conditions, you must enroll in the rewards program, or log in to the Visa Extras site if you are already a rewards program cardholder.
  • How many points do I earn with each qualifying purchase?
    You are earning $Tier_Name$ for qualified purchases.
  • How quickly will points be credited to my rewards program account?
    Qualifying purchases will generally be posted to your rewards program account within 1-2 weeks. Some transactions, such as online purchases, bonus points, or foreign transactions, may take longer to be posted.
  • In my transaction history, I see the words "Original Purchase." What does that mean?
    Original Purchase means this is an item you have purchased that earns points in your rewards program account.
  • In my transaction history, I see the words "Original Credit (Return)." What does that mean?
    Original Credit (Return) indicates you made a qualifying purchase that you later returned. The points you earned when you purchased the item are subtracted from your rewards program account balance when your return of the item posts to your account.
  • I tried to make a purchase with my enrolled Visa card and it was rejected.
    Your enrollment in the rewards program does not affect card acceptance. Your Visa card issuer determines whether your card will be accepted or rejected when you use it to make a purchase. To find out why your card was rejected, contact your Visa card issuer at the number shown on your monthly statement.
  • I've noticed a discrepancy in my Visa card account transactions and points earned.
    This may occur if some of your purchases were not qualifying purchases or if some of your points are bonus points. Also, it may take up to two weeks for some of your points earned from certain qualifying purchases to be posted to your rewards program account. Some qualifying transactions, such as online purchases, bonus points, or purchases outside the U.S., may take longer to post to your rewards program account.
  • Is it possible to have a negative points balance?
    Yes. Returns, credits or charge backs on your Visa card account will be posted to your rewards program account as negative points and will reduce the total number of points in your program account balance. This may cause a negative points balance in your program account until you make qualifying purchases that bring your balance above zero.
  • Do my points ever expire?
    Typically, unredeemed points expire at the end of the 36th month after the month in which they were posted to your rewards program account. Since you may not be provided with notice of expiration of points, you should check your rewards program account periodically to monitor your points. Check your issuer's rewards program Terms and Conditions for your program's expiration period.
  • Why were points in my rewards program account forfeited? How can I get them back?
    You will forfeit all of your points in your rewards program account if your underlying Visa card account is closed by you or your Visa card issuer for any reason, or your participation in the rewards program is terminated by you or your Visa card issuer for any reason. Once the points are forfeited, you cannot get them back, even if your underlying Visa card account is reinstated or you re-enroll in Visa Extras. You will not be provided any notice of forfeiture of points in your Visa Extras account.
  • Can points in my rewards program account be forfeited?
    You will forfeit all of your points in your rewards program account if your underlying Visa card account is closed by you or your Visa card issuer for any reason, or your participation in the rewards program is terminated by you or your Visa card issuer for any reason. Once the points are forfeited, you cannot get them back, even if your underlying Visa card account is reinstated or you re-enroll in Visa Extras. You will not be provided any notice of forfeiture of points in your Visa Extras account.
Use Points
  • How do I use my points?
    You can use your rewards program points for rewards either online, or by phone at (800) 960-8472. Using points for rewards using the online service is similar to shopping online – you "pay" for your reward with points. Just select the reward you'd like and place it in your online shopping cart and follow the easy instructions to complete your order. If you use the phone system to redeem your points, you'll need to know the reward item number, which is available online in the catalog.
  • When can I start using points?
    After you complete your enrollment in the rewards program, if you have enrolled online, you can start using the points in your rewards program account as soon as they are posted. If you've enrolled by phone, you'll start to earn points as soon as your enrollment is effective; however, you must wait 25 days following enrollment before you can start using points.
  • How can I earn rewards faster?
    Make sure you sign for your qualifying purchases when you make purchases at the point of sale with your enrolled Visa card. If you are shopping online, always choose your enrolled Visa card as your payment method to earn points for qualifying purchases.
  • What is the minimum number of points needed to redeem for a reward?
    The rewards program offers a wide range of rewards, starting as low as 500 points.
  • How long does it take to receive a reward?
    Generally, rewards will be sent to you within four to six weeks of placing your rewards order.

    Digital rewards will be available as soon as you have entered the redemption PIN code on the merchant's website and any other confirmation information required by the merchant.
  • Is the cash value award a statement credit or an actual gift card?
    Your card issuer determines whether the cash value award is delivered via a statement credit to the Visa card account you use to participate in the rewards program or delivered via a Visa gift card sent through the mail to the address on file with the issuer. If you have not received your cash value award within two billing cycles or have additional questions about the cash value award, contact your issuer at the number shown on your monthly statement.
  • Do reward certificates/gift cards expire?
    Expiration dates vary depending on the merchant, so please refer to the certificate/gift card usage terms provided in the reward description online or on or with the certificate/gift card you receive.
  • Can rewards lost or stolen be replaced?
    No, we cannot replace lost or stolen rewards.
  • Can rewards be shipped to foreign countries?
    Visa Extras only ships rewards within the United States and to APO/FPO addresses. Rewards are not shipped to U.S. territories such as American Samoa, Guam, Mariana Islands, Puerto Rico and the U.S. Virgin Islands.
  • Can I send rewards to an address other than my billing address?
    Yes, in most cases, you can enter the recipient address in the shipping area when you are ready to check out. Rewards cannot be shipped to an address outside the United States that is not an APO/FPO address or to U.S. territories such as American Samoa, Guam, Mariana Islands, Puerto Rico or the U.S. Virgin Islands. If you have selected the cash value award, you cannot send the award to another recipient, since the award is processed as a statement credit to the enrolled Visa card that was used to log in and place the award order or mailed as a Visa gift card to the address on file with your card issuer. Your card issuer determines how the cash value is fulfilled.
  • Will I be charged any shipping and handling charges for merchandise and gift cards?
    No, we do not charge shipping or handling fees for standard delivery of merchandise and gift cards.
  • What happens if a reward I've ordered is out of stock?
    Although rare, occasionally rewards will be out of stock. You will be sent a back order notification by mail that will include an estimated ship date. Generally, your rewards order will be sent to you within four to six weeks of placing your rewards order, or shipped as soon as the reward is back in stock.
  • Can I return or exchange my reward?
    No, rewards cannot be returned or exchanged. However, merchandise rewards can be returned to us if they are damaged and you return them within 10 days of your receipt of the reward. Please contact us for return shipping instructions. Certificates/gift cards/digital rewards and other non-merchandise rewards cannot be returned or exchanged.
Link Cards
  • What is linking?
    Linking makes Visa Extras even more rewarding by offering you an opportunity to earn rewards faster. It works like this: when two or more Visa cards from the same issuer are "linked" to one points account, all linked cards earn points in one place for qualifying purchases – and that can help you earn rewards faster. Interested? Request to link your account now.
  • Why should I request linking?
    Linking is another way Visa Extras lets you benefit from the qualifying purchases you're already making. By "pooling" points in one rewards program account, you can redeem rewards more often. Linking is simple and, once established, requires no extra time or effort.
  • How do I link my Visa cards?
    You can submit a request for linking here. The first step to link cards is to enter the card number(s) (up to five per day) that you would like to link to your enrolled card. Your issuer will review your request and, if your request is approved, you will receive a confirmation message in your Messages Inbox on the program website. Additionally, you will be notified by email within 30 calendar days of the submission of your request if you have provided your email address in your Profile. Remember, all cards must be from the same issuer. Please also note, once you have made a linking request, you must wait 24 hours before submitting another request to link or a request to unlink cards.
  • Can I link cards from different issuers?
    No. Since linking must be approved by your issuer, all cards must be from the same issuer as the enrolled card in order to be linked.
  • What is a "primary" and "secondary" card?
    The "primary" card in a linked relationship is the card that requested the linking, unless otherwise determined by the issuer. Any cards linked to that "primary" card are all "secondary" cards. All linked cards earn points for qualifying purchases in the combined Visa Extras account. Both the primary and secondary cardholders are able to redeem all points in that account unless the secondary card is a Business card. Secondary Business cards are not able to redeem points in that account. By linking your card, all primary and secondary cardholders (except secondary Business cardholders) will be able to view the qualifying purchases, points, redemptions and other activity in the primary card's points account.
  • Who can earn and redeem points in a linked relationship?
    All cardholders that have been linked earn points in one Visa Extras account. Both the primary and secondary cardholders are able to redeem all points in that account, unless the secondary card is a Business card. Secondary Business cardholders cannot redeem points.
  • Can other cardholders with whom I am linked see my qualifying purchases and points redemptions?
    Yes. All cardholders that have been linked (except secondary Business cardholders) can view the Visa Extras account to which the points earned by the linked cards are contributed. This means that all cardholders that have been linked with your card (except secondary Business cardholders) can view your qualifying purchases, your redemptions, and your other activity in that Visa Extras account and you can view the qualifying purchases made with the linked cards.
  • What happens to the Visa Extras points when cards are linked?
    All cards in a linked relationship have the points earned from qualifying purchases and any other bonus points combined into one Visa Extras account. This allows the total points in a particular Visa Extras account to grow faster than if the cards were earning points in separate Visa Extras accounts. Because this total increases at a faster rate, you can redeem for more or higher-point rewards, faster.
  • How do I know if I'm in a linked relationship?
    If your card issuer has approved a linked relationship, you will see a message in your Messages Inbox on the website when you access your Visa Extras account information informing you that your enrolled Visa card is in a linked relationship. A confirmation email will also be sent if you have provided an email address in your Profile. Additionally, you can go to the Linked Cards section and see the cards that are linked to your card at any time. Business cards in a secondary status will not be notified that they are in a linked relationship.
  • Can I link my card to more than one card?
    Your issuer will determine how many cards, if any, your card can be linked to on a case-by-case basis.
  • I requested a link, but it didn't happen. Why?
    Each issuer establishes its own rules that it uses to evaluate and approve link requests. To learn more, contact your issuer. If the issuer declines your requested linking, you will see a message in your Messages Inbox on the website when you access your Visa Extras account informing you that your requested linking has not been approved. An email will also be sent if you have provided an email address in your Profile.
  • How do I "unlink" my cards?
    To unlink cards, click here.
  • How many cards can I unlink?
    You may submit a request to unlink up to five cards each day. Please note, once you have made a request to unlink, you must wait 24 hours before submitting another request to unlink or a request to link cards.
  • What happens to the Visa Extras points when cards are unlinked?
    It depends. Any unused points may go with the unlinked card, may stay in the linked account and be used by the linked relationship cards, or may be allocated to the primary cardholder's points account. Any Visa Extras points earned by each card after it is unlinked will earn points in its own Visa Extras account.
  • Can I re-link cards after I make a request to unlink them?
    You may only re-link cards after the initial request to unlink has been processed. Please note, once you have made a request to unlink cards, you may have to wait up to 30 days for the initial unlinking request to be processed. To re-link cards, click here.
  • What happens to my existing linking arrangement when I receive a replacement Visa card?
    If your Visa card issuer provides you with a new Visa card of the same Visa product type (for example, your "old" Visa Business card is replaced with a "new" Visa Business card), your existing linking relationship will remain intact. If your Visa card issuer replaces your "old" Visa card with a "new" Visa card of a different Visa product type (for example, a consumer check card is replaced with a Visa Business check card), your issuer will have to reestablish the link for you. Please contact your issuer for assistance.
  • What happens to points that are already in a Visa Extras account that is linked as a secondary card?
    When a secondary card is linked, the points that were previously in the Visa Extras account of the secondary cardholder become pooled with the points with other cards in the linked relationship.
  • Do all cards have to be issued in the same name in order to be linked?
    Your issuer determines whether particular cards are permitted to enter a linked relationship, and all linking requests are subject to your issuer's approval.
  • Can the primary card submit a linking request for secondary cards that are not yet enrolled in Visa Extras?
    Yes. If the issuer approves the linking request for a secondary card not yet enrolled in Visa Extras, the issuer will enroll that secondary card in Visa Extras. To link a card, please click here .
  • Can my issuer link my Visa card to another Visa card without receiving a request from me for linking?
    In certain cases, your issuer may link your Visa card to another Visa card without receiving a request from you. Your card may be linked if another cardholder has requested that linking and the request has been approved by your issuer. If your account is added to a linked relationship, you will receive a message in your Messages Inbox on the program website. You can also check the linking page unless you are a secondary Business cardholder. You also will receive a confirmation email if you have provided an email address in your Profile. If you wish to unlink your card, you can visit the Linked Cards page to unlink.
Account Activity
Auto Redemption
  • What is Visa Extras auto redemption?
    Auto redemption allows you to select a reward from the auto redemption category, which will be automatically redeemed for you each time your rewards program account has reached the number of points required to redeem that particular reward. For example, let's assume you select a reward that can be redeemed for 11,500 points as your auto redemption reward. An email confirming your auto redemption reward selection will be sent to you at the email address appearing in the "My Profile" section of your rewards program account on the website. When your rewards program account points balance reaches 11,500 points, a redemption order for your selected reward will be automatically placed on your behalf. The 11,500 points will be deducted from your rewards program account at the time this auto redemption reward order is placed on your behalf. Once the auto redemption reward order has been placed, an order confirmation message will be sent to you at the email address appearing in the "My Profile" section of your rewards program account on the website. Your selected reward will be provided to you in the same manner and subject to the same terms and conditions as if you had yourself placed the redemption order
  • How do I manage my auto redemption preferences?
    Go to "My Account" and click on the "Auto Redemptions" link where you will be able to create, view, or cancel your auto redemption reward selection. When you make an auto redemption reward selection, please also make sure that a current email address appears in the "My Profile" section of your rewards program account on the website. You can manage your rewards program auto redemption preferences online or contact us for assistance.
  • What Visa Extras rewards can I select for auto redemption?
    Please click here to browse rewards available for auto redemption.
  • When will I receive my Visa Extras auto redemption reward?
    Auto redemption rewards will be provided to you in the same manner and under the same terms and conditions as if you had placed the redemption order yourself. Generally, rewards will be sent to you within four to six weeks of placing your rewards order. When selecting a reward for auto redemption, please confirm your email address appearing in the "My Profile" section of your rewards program account on the website is up to date to help ensure delivery of information about your auto redemption reward. As soon as you have reached the rewards program points requirements for the reward, a redemption order will automatically be placed on your behalf and an order confirmation email will be sent to you.
  • What if my points balance is enough to redeem for multiple rewards at the time I select a reward for auto redemption?
    At the time you select a reward for auto redemption, if your points balance is enough to redeem for more than one of your selected auto redemption rewards, an auto redemption reward order will be placed on your behalf each day following selection of your auto redemption reward, until your points balance is no longer enough to redeem for that auto redemption reward. For example, if you have a points balance of 20,000 points and you select for auto redemption a reward that can be redeemed for 5,000 points, a reward order for your selected reward will be placed on your behalf on each of four (4) consecutive days starting on the day you set up your auto redemption selection. To avoid multiple redemptions, you must promptly cancel your auto redemption reward selection before a subsequent auto redemption order for that reward has been placed on your behalf by going to the "Auto Redemption Rewards" section of the rewards program website or contact us. Auto redemption rewards are subject to the same return terms and conditions as if you had placed the reward order yourself. For additional details, please review Terms and Conditions.
  • When will my auto redemption orders be placed if I earn enough points on one day for redemption of multiple auto redemption rewards?
    An auto redemption reward order for one reward per day will continue to be placed on your behalf until you no longer have enough points for your selected reward. To avoid multiple redemptions, you must promptly cancel your auto redemption reward selection before the next auto redemption order for that reward has been placed on your behalf by going to the "Auto Redemption" section of the rewards program website or you can contact us. Auto redemption rewards are subject to the same return terms and conditions as if you had placed the reward order yourself. For additional details, please review Terms and Conditions.
  • What is Visa Extras auto redemption?
    Auto redemption allows you to select a reward from the Auto Redemption category that will be automatically redeemed for you each time your rewards program account has reached the number of points required to redeem that particular reward.
  • Which Visa Extras rewards can I select for auto redemption?
    Please click here to browse rewards available for auto redemption.
BEST BUY MERCHANDISE
  • What is the Best Buy merchandise in the Visa Extras catalog?
    Visa Extras points can now be redeemed for select merchandise from Best Buy.
  • Why can’t I choose from all Best Buy merchandise?
    At this time Visa Extras reward program has partnered with Best Buy to allow you to redeem your Visa Extras rewards points for selected merchandise only.
  • Where are Best Buy catalog items located on the website?
    Please click here to browse Best Buy merchandise.
  • How do I redeem?
    Visa Extras rewards points can be redeemed to purchase Best Buy merchandise through the program website. Once you have placed your order, you will receive an email confirming your order. The email will be sent to the email address you provided when placing the redemption order.
  • How are Best Buy reward items fulfilled?
    Fulfillment of your redemption is provided by Best Buy. Best Buy will ship the item you redeemed to your enrolled Visa Extras rewards card ‘ship to’ address or the address you provided online when placing the order. Items ordered Online may be picked up 'in-store' where available.
  • Can Best Buy items be returned or exchanged?
    Visa Extras program rules apply to all returns and exchanges. Rewards cannot be returned or exchanged. However, merchandise rewards can be returned to us if they are damaged and you return them within 10 days of your receipt of the reward. Please see the program rules for more details or contact us for return shipping instructions.
  • How will I know the Best Buy merchandise I ordered is ready to pick up at the store?
    You can log-on to VisaExtras.com and click on the My Account link and then select Order History.

    When your order status shows as “Waiting for customer pickup”, then your order is ready for pickup.

    Remember to take a state issued photo ID and the Best Buy order number that appears on your order confirmation email before you head out to the store.
BEST BUY WEEKLY DEALS
Wish List
  • What is a Wish List?
    Rewards that you are interested in redeeming for in the future can be added to and saved in the Wish List. Rewards can be added and removed from the Wish List at any time – up to a maximum of 25 rewards at one time.
  • How can I access my Wish List?
    The Wish List can be found by clicking the "Wish List" link on the rewards program Home Page after logging in to the website. Rewards can be added to the Wish List by clicking the button labeled "Add to Wish List" on the reward detail page; a maximum of 25 rewards can be kept on a Wish List at any one time.
  • What happens if a reward on my Wish List is no longer available?
    If a reward on your Wish List is discontinued or substituted, the reward will be automatically removed from your Wish List. A message will be sent to you, which will appear in your Messages Inbox on the "My Account" section of the rewards program website, letting you know this has occurred.
Digital & eGift Cards
  • What are digital rewards?
    Digital rewards are virtual goods and services; for example, electronic books or subscriptions to movie services that are delivered directly from merchants to you online.
  • Where are digital rewards located on the website?
    Please click here to browse digital rewards.
  • How are digital rewards redeemed?
    Digital rewards can be redeemed online through the program website or you can contact us. Once you have placed your order, you will then receive an email confirming your order and a second email with a PIN code and redemption instructions. These emails will be sent to the email address you provided when placing the redemption order.
    A copy of these emails also will be available in your Messages Inbox in your rewards program Account Profile.
  • How are digital rewards fulfilled?
    You will receive an email directing you to the merchant's website where you will be prompted to enter the PIN code you received by email to redeem the digital reward and provide any other information required by the applicable merchant providing the digital reward.
  • Where can I find the PIN and redemption instructions I will need to fulfill my digital reward?
    You will receive an order confirmation email notifying you that your rewards order is complete. A second email will be sent for digital reward orders, and will contain the PIN code and redemption instructions. Both emails will be delivered to the email address you provided during the redemption order process, and a copy of these emails also will be saved in your Messages Inbox in your rewards program Account Profile.
  • When will my digital rewards be delivered?
    As soon as you have entered the redemption PIN code on the merchant's website and any other confirmation information required by the merchant, the digital reward will be available.
  • What happens if I lose my redemption PIN code?
    If you lose the email with the redemption instructions and associated PIN code, check your Messages Inbox in your rewards program Account Profile for a copy of the email or contact us.
  • What happens if my redemption PIN code is stolen?
    Please contact us immediately if your redemption PIN code is lost or stolen.
  • What happens if my redemption PIN code does not work?
    If the redemption PIN code provided does not work, please contact us.
  • Can digital rewards be returned or exchanged?
    No, digital rewards cannot be returned or exchanged.
  • eGift Cards
    • What are eGift Cards?
      eGift Cards are dollar value gift cards that you can use online or at a merchant’s physical location. eGift Cards are available to you online only through a link sent in your redemption email.
    • Where are eGift Cards located on the website?
      Please click here to browse eGift Cards.
    • How are eGift Cards redeemed?
      eGift Cards can be redeemed online through the program website or you can contact us. Once you have placed your order, you will then receive an email confirming your order and a second email with a PIN, gift code and redemption instructions. These emails will be sent to the email address you provided when placing the redemption order.

      A copy of these emails also will be available in your Messages Inbox in your rewards program Account Profile.
    • How are eGift Cards fulfilled?
      You will receive an email directing you to the website where you will be able to view and print the eGift Card. You can redeem your eGift Card on the merchant’s website, or, alternatively, you can print the eGift Card and redeem at the merchants physical location.
    • Do I need a special printer to print the eGift Card?
      No, most standard office and household printers are equipped to print eGift Cards and you do not need to print in color. The most important thing is that the numbers on the eGift Card are clear. If it is not, you may need to install a new ink cartridge.
    • Can eGift Cards be sent to a mobile phone?
      Some eGift Cards have the option to be sent to a mobile phone. If this is available for your selected eGift Card you will see the instructions on the eGift Card web page. Additional merchant Terms and Conditions for use of eGift Cards on mobile devices may apply.
    • Does the eGift Card expire?
      Please read the Terms and Conditions found on your eGift Card for specific information regarding expiration.
    • Where can I find the PIN, gift code and redemption instructions I will need to use my eGift Card?
      You will receive an order confirmation email notifying you that your rewards order is complete. A second email will be sent for eGift Card orders, and will contain redemption instructions. You will be provided a link in the Redemption Instruction email that will allow you to retrieve and print your eGift Card.

      Both emails will be delivered to the email address you provided during the redemption order process, and a copy of these emails also will be saved in your Messages Inbox in your rewards program Account Profile.
    • What if I don’t use the full dollar value of the eGift Card?
      If you use less than the full dollar value of the eGift Card the remaining balance will remain on the eGift Card for future use. To check your available balance, follow the directions on your eGift Card or go to the merchant’s website. Please read the merchant Terms and Conditions for additional information.
    • What happens if I lose my redemption PIN and gift code?
      Your eGift Card has cash value and should be safeguarded as such. You may want to print a copy and also save the redemption email in a separate folder on your computer.

      If you do lose the email with the redemption instructions and associated PIN and gift code, you can also check your Messages Inbox in your rewards program Account Profile for a copy of the email or contact us.
    • What happens if my redemption PIN and gift code are stolen?
      Please contact us immediately if your redemption PIN and gift code is lost or stolen.
    • What happens if my redemption PIN and gift code do not work?
      If the redemption PIN and gift code provided does not work, please contact us.
    • Can eGift Cards be returned or exchanged?
      No, eGift Card rewards cannot be returned or exchanged.
Rewards
Canceling Program Participation
Communications
  • How will you use my email address?
    We may email you information about any changes in your rewards program account, including profile updates and redemption requests.
  • What if I would like to receive promotional emails?
    If you did not indicate your preference to receive promotional emails when you enrolled, you can update your profile to elect to receive promotional emails at any time. Go to Communications to update your preferences.
  • What if I prefer not to receive any emails?
    You can choose not to receive any electronic communications from us. Go to Communications , and you can update your preferences.
  • What if I would like to receive updates to my terms and conditions and other program disclosures by email?
    When you enrolled, you indicated your program disclosure preference to receive future updates to your issuer's rewards program Terms and Conditions and certain other disclosures by email from us. If you did not indicate your preference to receive these updates and other disclosures by email when you enrolled and you would now like to do so, go to Communications , and update your preference. Please note, all email addresses selected by you for use in receiving program disclosures must be confirmed by clicking on the link provided in the confirmation email that we will send to that address.
  • How do I know if my email address has been confirmed?
    If your email address is not already confirmed, you will see an Email Address Confirmation Required message on the Welcome page that will include a link to resend the confirmation email. If you do not see an Email Address Confirmation Required message, your email address has been confirmed and you do not need to take any further action.
  • I never received an email asking me to confirm my email address. What should I do?
    1) Check your Spam or Bulk Mail folders. It's possible that the confirmation email we sent was caught by a spam or bulk mail filter in your email system. 2) It's also possible that you mistyped your email address when you registered it with us. Go to your Profile, and reenter your email address. A new confirmation email will be sent to your updated email address.
Security and Data Use
GENERAL TRAVEL INFORMATION
FLIGHTS
FLIGHTS - FULL POINTS
  • How do I redeem my points for an airline ticket?
    Click on "Flights" in the Travel Booking section of the Visa Extras website. Within the Full Points section, choose the reward applicable to your destination and complete the search criteria for your itinerary. Once flight options are displayed, select those you want and complete the booking.
  • How many points are required for an airline ticket?
    The number of points required depends on your destination and is displayed underneath each reward.
  • Aren't tickets always "at no cost" if I meet all of the rules?
    No. Each airline and each flight has a limited number of seats in their inventory that meet the program requirements. If you are unable to find the flight that you want, please contact us for additional options using the Dollars Off reward. There is a $24.50 non-refundable cardholder redemption fee per airline ticket for any Dollars Off reward redeemed. The redemption fee(s) are payable at the time of redemption, and can be paid with your enrolled card or other credit, debit or prepaid card.
  • Can I use my points for a business or first-class ticket?
    Yes, you can choose the Business/First-Class reward offered in the Full Points program, if there are Business/First-Class tickets available for your itinerary. There is a $40.00 non-refundable cardholder redemption fee per airline ticket for a Business/First-Class reward. The redemption fee(s) are payable at the time of redemption, and can be paid with your enrolled card or another credit, debit or prepaid card.
  • Which airlines participate in the Visa Extras program?
    All major, scheduled domestic and international airlines participate in the program. Please visit the "Travel Booking" section of the Visa Extras website; click on the "Flights" tab for a complete list of airlines.
  • Can I request a specific airline when I use points only?
    We will search for and offer you ticket availability on your preferred airline - if it is available - or if it is not, the best available alternative airline.
  • Does international travel always need to originate in the U.S.?
    Yes, travel must originate in the U.S. for the Full Point rewards. However, you may redeem points with the Dollars Off reward and receive a credit of $250.00 or $750.00 toward the itinerary of your choice. If the airfare is under the $250.00 or $750.00 credit, then you have a paid-for ticket but the balance of the credit is forfeited. If the amount of the ticket is over the $250.00 or $750.00 credit, we will charge the difference to the card you provide.
FLIGHTS - DOLLARS OFF
FLIGHT INFORMATION
  • How do I redeem my points for an airline ticket?
    You can book your airline ticket with points online or by contacting us.
  • I've already purchased my ticket. Can I apply the points retroactively?
    No. Points may only be redeemed at the time of reward redemption.
  • If I don't have enough points for all the tickets I need, can I buy (purchase) additional tickets?
    Yes, you can buy additional tickets. Any tickets that are purchased, including those in conjunction with a reward redemption, will incur a $10.00 non-refundable processing fee per ticket when booked online; $25.00 non-refundable fee per ticket when booked over the phone. Processing fees are payable at the time of purchase. There will be two (2) charges made to your card; one charge will be for the amount of the airline ticket and the second charge will be the per ticket purchased processing fee. The sum of the two charges will equal the total price quoted.
  • Can I pay for my baggage fee(s) with points?
    No. Baggage fees must be paid directly to the airline.
  • I have questions about a "schedule change" notice I received.
    The airlines may periodically change a departure time, arrival time or a flight number. If we receive a change to your itinerary we may pass it along to you; however, you must always check with the airline for the most up-to-date flight information. If there is a schedule change of more than five (5) minutes, or if the new flight does not connect with your next flight, we will call you to discuss the impact the change may have on your travel plans. For specific information, contact us.
  • I need seat assignments for my flights but I do not see them noted on my itinerary. Do I have seats?
    Some flights may have pre-assigned the seat allotment OR the airline does not pre-assign seats. Your seat assignments, or a notation regarding their availability, should be written on your ticketed itinerary. If you do not see either of these notations on your itinerary, please call the airline directly or contact us.
  • What if I want to select a specific seat?
    When offered by the airline, you will have the option to select a specific seat during the booking process. On Step Three of the process, you will see a link called "Please Request Seats by Clicking Here." This will allow you to select specific seats from a seat map offered by the airline for each segment of your itinerary. We will forward your seating request to the airlines, but we cannot guarantee that your request will be honored.
  • Will I receive a ticket in the mail?
    All tickets will be issued electronically if possible – there are some airlines that do not offer electronic ticketing, thereby requiring the issuance of paper tickets. A delivery charge of $15.00 for 2-day Federal Express will apply, reflected as "Shipping Fee," and is included in the Total presented to you during the booking process. For those airlines that issue all tickets electronically, and issuance of a paper ticket is requested by the cardholder, such request is subject to the airline's rules and processing fees. A delivery charge of $15.00 for 2-day Federal Express will also apply, reflected as "Shipping Fee," and is included in the Total presented to you during the booking process.
  • Can I use my points to upgrade?
    Unfortunately, no, your points may only be used toward the purchase of airline tickets, not for upgrades.
  • Are there cancellation or change fees on airline tickets?
    Itinerary changes, if permitted by the airline, will have a $25.00 service fee charged by the Visa Extras contracted Travel Rewards provider, Montrose Travel. Itinerary changes may also have change fee(s) imposed by the airline. The airline change fee(s), of up to $300.00 USD, will vary by market, carrier and specific fare rule. There may also be a fare differential, which must be paid at the time the change is made.
  • Do you offer any insurance for cancelation or trip interruption?
    Yes. We offer many different types of travel insurance. Certain types of travel insurance that we offer will not only cover the cost of your trip, but also will cover lost or damaged baggage, trip delays, emergency medical and dental and more. Please contact us for a quick quote.
  • How much time do I have to rebook after canceling an air reservation?
    All airlines have different rules. For specific details regarding your ticketed itinerary and to cancel or change your reservation, please contact us. Typically, however, ticketed reservations need to be changed or cancelled prior to your departure flight. Typically, the value of a cancelled ticket is good for one year.
  • I am not ready to book, but can I still check for availability?
    Our online booking engine allows you to search flights and availability, but please keep in mind that airfares and availability may change up to four times daily. We definitely don't want you to be disappointed when you log in or call and the flights and/or dates you want are no longer available. Please contact us when your travel dates and destination are firm.
CAR RENTALS
CAR RENTALS - CERTIFICATES
  • What costs of the rental are covered by the car certificate?
    Car certificates are prorated against the base rate of the rental price, which does not include taxes (including GST), government-authorized or imposed surcharges, fuel, license recoupment/air recovery and concession recoupment fees or optional items.
  • How will I receive the car certificate I have redeemed points for?
    The Alamo and National certificates have value attached and the original document must be presented at the time you rent your car. The original reward paper certificate will be shipped to your cardholder billing address or the address you provided after redemption, and will include complete reservation instructions. To ensure proper delivery, your certificate will be delivered by U.S. Postal Service Priority Mail. There is no additional charge to you for this traceable service.

    Hertz rewards are electronic certificates delivered online, therefore a current, valid email address is required for Visa Extras to deliver the order confirmation email, which will include your electronic reward certificate(s) and complete reservation instructions. You will be asked for the email address you would like these emails delivered to when placing your redemption order.
  • Will I be able to use the car certificate as "partial payment" on a longer reservation?
    Yes, when you confirm the availability of the certificate for the number of days covered by the certificate, you may pay the difference with the rental car company for a longer reservation.
  • May I combine multiple certificates in the same rental period?
    Some Alamo and National certificates may be combined. Please visit the Car Rewards section of the Visa Extras website for all details. Certificates become void once redeemed.
  • If I don't have enough points for a car certificate, may I redeem the points I have and pay the difference?
    No, you must have the required number of points needed to order the desired reward prior to requesting the reward certificate.
  • Are all rental locations available?
    Airport locations are the primary locations that participate in the program. Please refer to the terms and conditions for the specific certificate you want to use to determine what locations are offered.
  • How long before the rental date should I redeem my points for a car certificate?
    Delivery takes a minimum of 2 business days for Alamo and National car certificates. Orders must be received by 3:00pm ET Monday-Friday to be processed for expedited delivery.
    Any expedited delivery orders received after 3:00pm ET or on Saturday or Sunday will be processed the following business day. All U.S. Postal Service Priority Mail Orders received are processed the following business day (M-F) for delivery.
HOTELS
  • How far in advance do I need to make my booking?
    Most hotels don't require an advance purchase, so if the hotel has a room available you can reserve a room through our site on the same day of your arrival.
  • What hotels participate in the program?
    More than 70,000 hotels worldwide, but search results will vary depending on availability for the dates you selected.
  • How far in advance can I make a hotel reservation?
    Most hotels can be booked up to 11 months in advance.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each travel reward requires a minimum number of points. Once you have enough points for the minimum redemption, you may pay the difference using your debit, credit or prepaid card.
  • What is "split pay" (use points and dollars)?
    The Visa Extras program "split pay" feature allows you to redeem your travel reward with a combination of points and a debit, credit or prepaid card payment. You are required to use the minimum number of Visa Extras points, as specified by the Visa Extras program and, once the minimum point requirement has been met, the remaining cost of the travel reward can be paid for either with additional points or with a credit, debit or prepaid card payment. The travel reward can also be redeemed in full using only Visa Extras points.
  • Can I use a card other than the card I have enrolled in Visa Extras?
    Yes, you can use any debit, credit or prepaid card for a "split pay" reward redemption.
  • Why would I get the message "rooms are not available" when I do a hotel search?
    This message may appear when hotel room availability has changed. When you submit your reservation request, we double-check the hotel's reservation system to get updated availability. Occasionally, the hotel may no longer have rooms available for the dates you selected. If this happens, return to the Search Results list and choose another hotel or different dates.
  • How can I find a specific hotel by name?
    Enter your destination, check-in and check-out dates and number of rooms needed. When you receive your search results, go to the left-hand menu and filter your results by "Hotel Name." If you're having difficulty finding a specific property by name, try using fewer characters. Or you can contact us.
  • Can I make hotel reservations for someone else?
    Yes. Enter the guest's name in the "Who is Traveling" field and the reservation will be confirmed under their name.
  • How many rooms can I reserve at once, and how many people can stay in each?
    You can reserve up to four hotel rooms per reservation if they are the same room type. Each room can have a maximum of four people, at least one of who must be an adult. If you need to reserve different room types, you will need to book each room type separately.
  • Are there any charges if I bring extra guests?
    The point value you were quoted at the time of booking is determined by the number of people you entered on your reservation. If more people check in at the hotel than were originally reserved, the hotel may charge you additional fees per person at the time of check-in.
  • What is included in the cost of my hotel reservation?
    The room rate and taxes are included. However, the total shown DOES NOT include any applicable hotel service or resort fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out.
  • Do you offer any special discounts?
    While we don't offer special rates, such as for seniors, for military or government employees, or for bereavement travel, you may find that our special sales and promotional discounts are better. Look for hotels that display the "Hot Deals" icon to receive special limited-time offers.
  • Do I need to reconfirm my hotel booking before check-in?
    If you received your confirmation, it's not necessary to reconfirm your booking, but you may if you choose. Bring your driver's license or government-issued ID card and a form of payment (credit, debit or prepaid card or cash) for hotel incidental charges and a printed copy of your email confirmation to provide during hotel check-in.
  • Can I indicate special room requests or preferences, such as handicap accessible, connecting rooms, bed type, smoking type or early check-in?
    You may request a specific check-in time during the booking process, but it is a request and cannot be guaranteed. It is recommended that you confirm all special requests for specific needs directly with the hotel prior to your arrival.
  • I just made a booking and called the hotel to make a special request. They can't find my reservation. What should I do?
    Some hotels have a manual process whereby they enter specific reservation details (e.g., guest name and booking ID) into their reservation system at a later time. Your booking ID will not necessarily be the same as the hotel reservation number, but in most cases, the staff can easily locate your reservation by the guest's last name. If it has been less than 24 hours since you completed your reservation, it may help to let the hotel know that you recently made the reservation, but if you continue to have difficulties, please contact us.
  • What do I need to check in at the hotel?
    Although most hotels will use your last name to look up your reservation, you should print your confirmation email and present it, along with a government-issued photo ID and a valid credit card.
  • What is the standard arrival/check-in time?
    Most hotels allow for a 3pm check-in on the day of your arrival. Please check with your hotel for alternative check-in time.
  • Can I check out early from my hotel?
    Yes, but there will be no reimbursement, credit or refund for early check-out.
  • How do I find a pet-friendly hotel?
    To find pet-friendly hotels, enter your destination, check-in/check-out dates and number of rooms. On the search results page, go to the left-hand menu and "Filter My Hotel Results" by checking "Pets Allowed" box in the Amenities section. The search results will filter to show only hotels that allow pets. Individual hotel pet policies are likely to vary and additional fees may apply. Check with the hotel directly for their most current pet policy.
HOTELS - CERTIFICATES
CRUISES
  • How do I book a cruise with a cruiseline that is not available on the website?
    Although most do, not all cruiselines support the technology needed to use points for payment. Personal Vacation Planners are available to research the cruise of your choice, check availability, make your booking and apply your points toward the cost of any cruise. Please contact us for more details.
  • What happens after I book my cruise online?
    Once you book your cruise online, you will receive an email confirmation to verify the status of your booking. We will monitor your reservation all the way up to the day of your departure to ensure that you receive any pertinent communications (e.g. itinerary changes, online registration, printing of boarding passes and luggage tags, etc.).
  • What is online registration?
    Online registration is a process by which you provide the cruiseline with personal information (such as name, date of birth, Passport number, etc.) for each passenger via the cruiseline's secure website. The online registration process is not only a requirement of most cruiselines but also of the Department of Homeland Security.
  • What is included in the cost of my cruise reservation?
    This may vary per cruiseline, but in general, you can expect the following inclusions: stateroom or suite accommodations, ocean transportation, most meals onboard, some beverages onboard, most entertainment onboard, supervised kid's programs, entry to nightclubs, sports decks and activities, gym, pool and hot tubs.
  • How do I pay for onboard expenses/purchases?
    Most cruiselines require you to establish an onboard credit account that permits you to charge purchases to your stateroom. You will need to present a credit card, cash, or traveler's checks to open this account. This can be done during your online registration, the check-in process or at the designated sign-up area onboard the ship.
  • Do I need a Passport? What about Visas or any other travel documents?
    It is recommended that you always travel with a Passport. However, U.S. citizens who are taking a closed-loop cruise itinerary departing from the U.S. (e.g., the ship must leave from and return to the same U.S. port) will be permitted to board with a valid government-issued photo ID and a certified legal copy of a U.S. birth certificate. Any other itinerary will require a valid Passport, at minimum. Please consult the complete terms and conditions for more information.

    Visas and other travel documentation requirements vary by destination and change from time to time without prior notice. Passengers should check with the consulate of each country they will visit, or a Visa service to verify current regulations. It is the passenger's responsibility to have proper travel documentation and they should reconfirm Visa requirements with the consulate 14-30 days prior to the cruise. If you do not have the proper travel documents, you will be denied boarding by the cruiseline.
  • Does the name on my reservation need to match the name on my Passport?
    Yes. It is important that the name on your reservation be exactly as it is stated on your Passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document (e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
  • Is there an age requirement to sail?
    Yes, and it differs by cruiseline. Most require that guests occupying their own stateroom are at least 21 years of age, but there may be exceptions for underage married couples (with proof of marriage). The age requirement policies are strictly enforced by the cruiselines, and passengers who do not meet the minimum requirement will not be permitted to board. If you have any questions regarding the minimum age to occupy a stateroom, please contact us.
  • What are international travel restrictions for children?
    Parents of minor children (under 18 years old) must carefully document legal custody prior to traveling.
    • If a minor child is traveling with only one parent, the absent parent should provide a notarized letter of consent.
    • If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities (i.e., a copy of the sole custody document or death certificate of absent parent.)
    • In cases in which a minor child is traveling alone or in someone else's company, both parents (and the sole, documented custodial parent) should provide a notarized letter of consent.
    • If a child traveling has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the parents.
  • Can I sail with my infant?
    The minimum age for sailing is 6 months, but there are exceptions such as Transatlantic, Hawaii and South American cruises, for which the minimum age is 12 months. Standard cruise fare applies to booking of a minor.
  • Can I travel while pregnant?
    Pregnancy is considered a medical condition, and some cruiselines require a medical certificate establishing the passenger's due date and fitness to travel. Additionally, each cruiseline has specific policies with regard to how far along in a pregnancy a passenger can be at time of embarkation, but in most cases, they will not accept passengers who are in their 24th week or beyond.
  • Will there be wheelchair accessibility? Do the cruise ships offer wheelchairs or do I need to bring my own?
    Wheelchair accessibility varies from ship to ship, however the newer and larger cruise ships are often more equipped for wheelchair-bound travelers. Cruiselines do not offer wheelchairs onboard, so you must either bring your own or contact us about your options for affordable wheelchair rentals while onboard.
  • Is it possible to book multiple and/or connecting rooms online?
    You can book only one stateroom at a time online. If you require special arrangements such as connecting or multiple rooms that are side by side, please contact us to handle these types of requests.
  • Can I make a last-minute cruise reservation?
    Depending on availability, in most cases you can book up to 48 hours in advance of the ship's departure. However, the closer you are to the departure date, the fewer staterooms there are to choose from. It is recommended that you book your cruise well in advance for the best pricing and location on the ship.
  • How far in advance can I make a cruise reservation?
    This depends on the cruiseline and the itinerary. Some may be available up to three years in advance, while others may be limited to 12 or 18 months prior to departure. Please contact us if you need more details on advance reservations for a specific sailing.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each travel reward requires a minimum number of points. Once you have enough points for the minimum point requirement, you may pay the difference using your debit, credit or prepaid card.
  • What if a specific rate I want (e.g., past guest, resident, senior, military etc.) is not offered online?
    Contact us to see if any of these or other special rates are available.
  • Can I make a cruise reservation for someone else?
    Yes, but the passenger names you enter during the booking process must be an exact match to the travel documents the passengers will present upon check-in. Otherwise, it may result in delay or possible denial of boarding.
  • Can additional passengers be added to a reservation?
    All rates are based on the present occupancy and availability. It may be possible to add an extra person, provided the room you booked can accommodate the additional capacity. Please keep in mind:
    • Your present rate will not be protected and could possibly change.
    • The person you are adding could pay a different rate as well.
    • There may be change fees involved that must be paid with a card instead of points.
    • In some cases, changes will not be permitted, particularly in the case where a cruise ship has reached its maximum passenger capacity.
  • What are the standard arrival/check-in times? When can I board the ship?
    This will vary. Please look for the embarkation time on your documents provided by the cruiseline for boarding.
  • Can I make a change or request an upgrade to my room when I check-in?
    This will be handled separately between you and the cruiseline and there may be extra costs involved.
  • Can I purchase cruiseline transfers or pre/post cruise hotel stays online?
    These options will vary by cruiseline and (when applicable) will be presented to you on the Options page within the "Cruiseline Options" section. When available, these options can be paid with points. If you find that these types of options are not offered online, please contact us for assistance.
  • What about gratuities? How does this work?
    A discretionary gratuity is established by each cruiseline. The gratuity varies and is charged per person per day (including children). When booking online, you may be presented the option to pre-pay these gratuities using points. If you elect not to pre-pay these gratuities, they will be automatically added to your shipboard account which you will not be able to pay using points. This gratuity will be shared among the staff that helps provide and support your cruise experience, including all wait staff, stateroom stewards, buffet stewards and housekeeping staff across the fleet.

    Please note: In most cases, a 15% gratuity is added to bar charges and dining room wine accounts. This is shared among the beverage staff and their support staff and must be paid directly to the cruiseline. Points cannot be used to pay this gratuity.
  • Is there an additional fee for redemption of my cruise reward?
    There is a $24.50 non-refundable redemption fee per cabin. The redemption fee(s) are payable at the time of redemption, and can be paid with points or your enrolled card or another credit, debit or prepaid card.
VACATIONS
CUSTOM GETAWAYS
EXPERIENCES - UNIQUE & ENRICHING EXPERIENCES
  • Do I have to select a date to use my reward at the same time I redeem?
    No. You may redeem without scheduling a specific date at the time of submitting your order. You will then be able to book the experience at any time for a date convenient to you in accordance with the complete reservation instructions provided in the email confirmation/electronic certificate.
  • Are there expiration dates on your certificates?
    All Unique & Enriching Experience certificates are valid for one year from the date redeemed, except in states where prohibited by law. You must schedule your experience before the expiration date.
  • What is your return and exchange policy?
    Once redeemed, certificate(s) cannot be returned or exchanged.
  • What are my shipping options and costs?
    Unique & Enriching Experience rewards are electronic certificates delivered online, so we do not charge shipping or handling fees. Upon submitting your order, you will receive an email confirmation within 24 hours. That email confirmation will include your electronic reward certificate(s) and complete reservation instructions. Please note: you must print out that email confirmation/electronic certificate as you will be required to present it at check-in.
  • Do I need to provide an email address during the redemption process?
    Yes, since Unique & Enriching Experience rewards are electronic certificates delivered online, a current, valid email address is required for Visa Extras to deliver the order confirmation email, which will include your electronic reward certificate(s) and complete reservation instructions. You will be asked for the email address you would like these emails delivered to when placing your redemption order.
  • What dates are available for my experience?
    All Unique & Enriching Experience rewards are subject to availability and shall be booked in advance in accordance with the requirements of the specific reward outlined on the Experience details tab. Additionally, the provider makes no claim or guarantee as to the availability of any specific experience. Specific rules may change with or without notice.

    In the event that the experience provider permanently cancels or otherwise terminates or withdraws an experience or location, you will be entitled to another experience of equal or lesser value. You will not be entitled to a refund or exchange in the event you fail to participate in a booked experience unless you have cancelled and rebooked under the rules set forth by the provider.

    Experience providers may cancel any experience without notice in the event of mechanical or equipment problems, malfunctions or unavailability, celebrity illness or no-shows or for other reasons. In such event, you will be entitled to rebook or exchange such experience in accordance with the provider terms and conditions. The experience provider, Visa, or your card issuer will not be responsible for any losses, damages, expense or liabilities you incur in connection with a cancelled experience.
  • What happens if there is bad weather on the day of my experience?
    Certain experiences may be weather dependent. You should not assume that weather conditions will result in cancellation of a booked experience, as failure to appear will result in the loss of your experience value. Always contact the experience provider at the number provided in the email confirmation with any questions regarding weather conditions. Any experience cancelled by the provider due to weather conditions will be rebooked, subject to availability, without penalty.
  • Is there an age requirement for the experience rewards?
    Some experiences do have age requirements. Please review the specific Experience reward details or contact us.
  • Are there physical restrictions I need to consider before redeeming for an experience reward?
    Some of our experiences have restrictions such as weight, height and age. Others may not be suitable for participants with certain medical conditions. Please contact us for more information.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each travel reward requires a minimum number of points. Once you have enough points for the minimum redemption, you may pay the difference using your debit, credit or prepaid card.
  • Is there an additional fee for redemption of my experience reward?
    There is a $24.50 non-refundable redemption fee per order. The redemption fee(s) are payable at the time of redemption, and can be paid with points or your enrolled card or another credit, debit or prepaid card.
EXPERIENCES - SPORTING & SPECIAL EVENTS
EXPERIENCES - GOODWILL TRAVEL
  • What is Goodwill Travel?
    Goodwill Travel packages are prearranged packages that allow travelers to take their vacation and be a part of the local communities they are visiting. These tours are not about luxurious accommodations, but instead about unique and life-changing experiences; immersing oneself in the local culture and making a difference.
  • What are the age restrictions on the tours?
    To travel independently you must be at least 18 years of age. Children a minimum of 12 years old can travel accompanied by an adult 21 years or older on any of the tours. Travelers with pre-existing medical conditions are required to complete a medical questionnaire. Please contact us for complete details.
  • Do you accommodate single travelers?
    Yes, we can work it out so that you can redeem for a reward and travel as a single. Additional points may be required. Please contact us with questions.
  • Can I book extra nights of hotel accommodations before or after my tour?
    Yes, in most cases we can arrange additional accommodations at our starting or ending hotels. Please contact us with questions.
  • Can you provide me a list of the hotels we will be staying at?
    A complete list of hotels will be provided on Day 1 of your tour. If your family requires contact information, or in case of emergency, please contact us.
  • What is the most appropriate type of luggage to bring?
    We strongly recommend bringing a soft, medium-sized suitcase or duffel bag on wheels. Keep in mind that you will normally have to carry your own luggage on and off buses and trains, as well as up and down hotel staircases.
  • What clothing should I pack for my adventure?
    We always recommend packing as light as possible; however, the specific requirements for your tour will vary widely depending on where and when you are traveling. Contact us for more details.
  • Can you help arrange my travel Visas?
    We will help you understand how to obtain these documents. It is your ultimate responsibility, however, to ensure that you have all required documentation prior to your vacation departure. When traveling outside the United States, a Passport is required for U.S. citizens. Some countries also require a Visa. If you are a U.S. citizen, detailed Visa information will be provided to you after you book your vacation. Non-U.S. citizens should consult with appropriate consulates to determine if any Visas are needed.
  • What vaccinations are recommended for my adventure?
    It's important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a travel health clinic.
  • Are the tours guaranteed to run?
    Some tours have certain guaranteed departures; others require a minimum number of passengers to run. While the trip is guaranteed to operate once you book, barring unusual circumstances beyond the provider's control or for reasons of force majeure. Please contact us with any questions.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each reward requires a minimum number of points. Once you have enough points for the minimum redemption, you may pay the difference using your debit, credit or prepaid card.
  • Is there an additional fee for redemption of my Goodwill Travel reward?
    There is a $24.50 non-refundable redemption fee per order. The redemption fee(s) are payable at the time of redemption, and can be paid with points or your enrolled card or another credit, debit or prepaid card.
EXPERIENCES - SPA PACKAGES
  • What does a Spa reward certificate entail?
    Most of our Spa rewards are usually equivalent to a one-hour spa treatment depending on the treatments, location and package you select. While most Spa rewards are available nationwide, before submitting your order, we recommend you refer to the specific reward's complete terms and conditions and Reservation Information sections for instructions on how to verify that your desired Spa reward is applicable toward the destination of your choice, or contact us for more information.
  • Where can I use a Spa reward certificate?
    Spa reward certificates may not be applicable in every location. Before submitting your order, we recommend you refer to the specific reward's complete terms and conditions and Reservation Information sections for instructions on how to verify that your desired Spa reward certificate is applicable toward the destination of your choice, or contact us for more information.
  • Do the Spa certificates expire or lose value over time?
    Most Spa certificates are valid for one year from the date of redemption, except in states where prohibited by law. Please see the specific reward terms and conditions for complete details.
  • Can the Spa certificates be used more than once?
    Spa certificates are for one-time use only. If the value of the certificate/card exceeds the cost of services, the spa may issue a store credit for the balance.
  • Can refunds be issued for Spa certificates?
    All Spa certificates are non-refundable.
  • Can the Spa certificate be used for gratuities?
    Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
  • Do I need to make my Spa appointment in advance?
    At least two-week advance notice is required for all Spa appointments. Once your appointment is made, you will receive a Booking Confirmation Number. You must present this number to the spa on the date of your treatment.
  • How will I receive my Spa certificate?
    The original reward paper certificate will be shipped to your cardholder billing address or the address you provided at the time of redemption, and will include complete reservation instructions.
EXPERIENCES - THEME PARKS
  • Do I need to provide an email address during the redemption process?
    Yes, since Theme Park rewards are electronic certificates delivered online, a current, valid email address is required for Visa Extras to deliver the order confirmation email, which will include your electronic reward certificate(s) and complete reservation instructions. You will be asked for the email address you would like these emails delivered to when placing your redemption order.
  • Are tickets transferable? Can I give them to someone else to use the remaining days?
    Please note that all tickets are non-transferable and must be used by the same person on any and all days. The person who uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.
  • Is my reward available for any date?
    All Experiential rewards are subject to availability and shall be booked in advance in accordance with the requirements of the specific provider. The specific provider makes no claim or guarantee as to the availability of any specific experience. Specific rules may change with or without notice. All features, offers, events, age ranges, services, attractions and entertainment may be seasonal and are subject to change without notice.
  • What's included for the point level of my reward?
    Each Walt Disney World® ticket is valid for one (1) guest admission, same-day entry into one of all four Walt Disney World® Theme Parks (Magic Kingdom® Park, Epcot®, Disney's Hollywood Studios™ and Disney's Animal Kingdom® Theme Park) for every day of your ticket.

    Each Universal Studios ticket is valid for one (1) guest admission to BOTH Universal Studios Orlando and Universal's Islands of Adventure for the duration of the ticket.
  • When is my reward valid for?
    Walt Disney World® tickets are valid for any one (1) calendar day during a fourteen (14) consecutive calendar day period, which includes the first day any portion of the ticket is used. Tickets are valid only during normal operating hours.
    Universal Studios tickets are valid for any two (2) calendar days during a fourteen (14) consecutive calendar day period, which includes the first day any portion of the ticket is used. Tickets are valid only during normal operating hours.
  • Are there any age restrictions to my reward?
    Child ticket is valid for a child ages 3-9. Adult ticket is valid for adults ages 10 and up. Children under the age of 7 must be accompanied by an adult when attending the Magic Kingdom® Park, Epcot®, Disney's Hollywood Studios™ or Disney's Animal Kingdom® Theme Park. Certain age restrictions may apply for access to certain facilities.
  • Is my reward applicable to special events?
    Ticket is not valid for special events requiring a separate admission charge, or for special events that are not open to the general public.
  • Is my reward valid year round?
    Parks, attractions or entertainment may be closed for refurbishing, capacity, weather or special events or other reasons, during which your theme park reward will not be honored.
  • Can I return my certificate if I decide that I don't want to use it?
    Once redeemed, certificate(s) cannot be returned.
  • Will I receive a refund if I don't use my reward in its entirety?
    Tickets are non-refundable, non-transferable and must be used by the same person on all days.
Username and Profile
Passwords
  • Why am I being asked to change my password?
    To enhance password security, we have increased the minimum number of characters for all new passwords in the rewards program from 5 characters to 8. Although you are not required to change your existing password at this time, Visa strongly encourages all rewards program participants to have passwords containing at least 8 (and up to 15) characters.
  • Why is password security important?
    Information to which you have access as a rewards program participant, including information about your recent card transactions, is sensitive and confidential in nature and your password is the means to access this important information. While a secure and strong password may be more difficult for you to remember, you will find that it will be worth the extra effort to better protect your rewards program account.
  • What types of passwords are strongest and most secure?
    When you create a password, don't use personal information such as your name, address or birth date; a spouse or significant other's name; children's names and/or birth dates; pet's name; favorite sports team; mother's maiden name; or town where you grew up. It is a good idea to combine numbers and letters when creating a password. Use a word or phrase with meaning for you (so that it will be easy to remember), but mix in numbers and capital letters to increase the security of the password.

    • Examples of phrases:

    "Yankee Doodle went to town" could be expressed in a password as: Ydwt4t

    "I love Paris in the springtime" could be expressed in a password as: iLP1nST

    • Examples of words:

    "artworks" could be expressed in a password as: 1rtWork6

    "ding dong" could be expressed in a password as: D1ngd0ng

    Please Note: These examples are intended to provide you with some ideas about how to create a password. You should not copy any of them when you create your password. To create your personal password, choose a phrase or word that has special meaning for you and format it using your own combination of letters and numbers.

    Never tell anyone else what your password is and never write your password down in an unsecured place!
  • What are the rules for new passwords for the rewards program?
    Your new password must be 8-15 characters in length containing at least three of the following four character types – (1) capital letter, (2) lower case letter, (3) number, and (4) special character (such as ! $ % , + - . : = ? { } _ [ ] ~ @). No spaces are allowed. You cannot use four or more consecutive numbers that match the number of your enrolled card. In addition, the password is case sensitive.
  • I forgot my password. How do I reset it?
    Go to forgot password to reset or contact us for assistance.
  • How do I change my password?
    Go to change password to change your password.
  • How often should I change my password?
    It is recommended that you change your password at least two times per year. However, changing it more frequently (for example, every 90 days) will help maintain the security of your rewards program account.
Customer Service
  • What happens if my card is lost or stolen?
    If your Visa card is lost or stolen, first call your Visa card issuer, at the phone number provided in your Visa card issuer's card agreement or your card account monthly statement. If you do not have your Visa card issuer's card agreement or a card account monthly statement, call (800) VISA-911 to report the loss or theft. Then, if your lost or stolen Visa card is enrolled in Visa Extras, contact us. If your Visa card issuer provides you a replacement Visa card, you will not lose the points in your rewards program account and you will continue to earn points for qualifying purchases , even if your replacement card has a different card number.
  • How can I get additional information about Visa Extras?
    For more information about the rewards program, please refer to the Help section's Frequently Asked Questions of this website and to your card issuer's Terms and Conditions. Your card issuer's Terms and Conditions are accessible when you are in the process of enrolling in Visa Extras, or by clicking the Terms and Conditions link at the bottom of each page of the website once you are logged in.

EXPERIENCE eGIFT CARDS
Visit our Digital & eGift Cards section and choose from more than 100 popular brands and we'll email your eGift Card to you in minutes.

SHOP eGIFT CARDS

GET CONNECTED WITH BEST BUY®
Our Best Buy® Computers & Tablets section has an extensive selection of laptops, tablets, printers, networking equipment and more. Take a look and find your hookup.

SHOP COMPUTERS & TABLETS

Types of qualifying purchases.
"Qualifying Purchases" consist of the following types of purchases, made with a Visa check card or credit card enrolled in Visa Extras and processed or submitted through the Visa U.S.A. Inc. payment system:
  • Purchases you sign for (purchases using your PIN code do not earn points)
  • Internet purchases
  • Phone and mail order purchases
  • Bill payments
  • Contactless purchases (purchases made by holding your Visa card or other device up to a secure reader instead of swiping your card)
  • Small dollar purchases for which the merchant does not require you to sign
Certain exclusions apply.
Use your Visa card for in-store purchases.
Only signature purchases, contactless purchases, or small dollar purchases for which you are not required to sign, earn Visa Extras points; purchases made using your PIN do not qualify for Visa Extras points.
Non-qualifying purchases.
PIN-based purchases, purchases you initiate through identification technology that substitutes for a PIN, payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, Interlink-processed transactions, fees charged by your Visa card issuer (for example, annual fees, finance charges, and related service charges, if any apply), payments made for pre-paid and re-loadable cards such as certain gift cards, Visa Buxx and similar cards, or payments made for payment instruments that can readily be converted to cash (for example, travelers cheques, money orders, wire transfers, and similar products or services), or transactions that are not processed or submitted through the Visa U.S.A. Inc. payment system are not qualifying purchases.
Check your Visa Card issuer's Visa Extras Terms & Conditions .
The types of Visa card transactions that will earn points may vary depending on the financial institution that issued the Visa card. You should check your card issuer’s Visa Extras Terms & Conditions (provided when you click "Enroll Now" and enter your Visa card number) for the applicable description of qualifying purchases. When you enter your card number you’ll be provided the Visa Extras Terms & Conditions first, before you enroll. Visa Extras is available on certain Visa cards issued by participating financial institutions. Only Visa cards issued in the United States and in good standing may be eligible to participate in the program; additional exclusions of cards may apply. Your issuer reserves the right to determine in its sole discretion whether a particular Visa card or cardholder is eligible to participate in Visa Extras .
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